We value our customers, care about their comfort and value our reputation, therefore, all products of our store are carefully monitored. When shopping with us, you can be sure that you are purchasing a product that meets all quality standards.We always fulfill our obligations. If you did not like the product or did not satisfy its quality, we will exchange the product or refund you!
All that is needed for this is to take 3 simple steps:
- Fill in the return form and specify the reason for return;
- Pack the products you want to return and send them to the specified address together with the form;
- Wait for our reply.
Note: We do NOT accept returns of prescription drugs! All other drugs can be returned.
If the buyer refuses the goods of good quality, the seller must return the amount paid in accordance with the contract with the exception of shipping costs.
Exchange / return of good quality goods
The buyer has the right to refuse the goods of good quality at any time before its transfer, and then within 7 days, provided that its presentation and consumer properties are preserved. However, the company extends the period of return of items of good quality up to 14 days.
Exchange / return of goods of inadequate quality
A low-quality product is a product received in violation of the terms of the sales contract (assortment, quality, completeness, packaging).
The buyer has the right to refuse the goods of inadequate quality and receive money paid for the goods, including postage for the delivery of the goods and return of the goods to the seller’s address or exchange goods.
With the remote method of returning goods to the seller, a refund for the goods is carried out after the goods are returned back to the seller. Money is returned for the goods no later than 10 days from the date of presentation of a justified claim by the buyer.
IMPORTANT! To return money, you must write an e-mail or attach a letter to the parcel with information about the customer details of the customer, order information: order date, order number, product name, order amount in USD.