Common List of Frequently Asked Questions

How to place an order?

You are able to select required drugs and medical devices by means of either drug categories catalog or search field on My Canadian Pharmacy website. Ordering is very convenient but if any questions or difficulties arise, you can grapple with information on our «How to Order» page to cope with the problem. This block I comprised of in-depth step-by-step instruction of how to place orders and pay for it.

Is shipping of My Canadian Pharmacy international?

Yes, shipping of our products is international. No matter where you live in, you may easily order our medications and be sure they will be delivered right to your door.

What shipping methods do you offer?

There are 2 main delivery methods – EMS Express Courier and Regular Airmail. Read more about these two methods using our “Shipping Policy” block.

How much time does it take to deliver the parcel?

In general, delivery takes from 8 to 21 days depending on delivery method.

Are your products quality?

We suggest only recorded and licensed meds produced directly by manufacturers. Our generic drugs are carefully stored. Shipping requirements are followed. So that, we may come to a conclusion that My Canadian Pharmacy drugs are of high quality.

Is Rx necessary for ordering your drugs?

Really – no, My Canadian Pharmacy does not enquire any prescription lists. Also our pharmacy provides online consultations on each drug exhibited in our “Products list”. But professionals of all Canadian Pharmacies insist on consulting a doctor before any medication application to determine exact dosage.

Is it possible to withdraw an order?

You may withdraw your order, but only the time it would be dispatched. This is the only way to solve this problem.

Are there any ways to get back the order?

In accordance with law, all drugs are not obliged to be exchanged or got back. Before starting ordering, you’d better to consult your health care giver to be sure, this medication is suitable for you.

How to pay for my order?

My Canadian pharmacy provides several payment options – Visa, MasterCard and eChecks. More for you to read – https://mycanadian-pharmacy.net/payment-options.html.

Is it secure to apply credit cards for payment?

My Canadian Pharmacy: mycanadian-pharmacy.net offers absolute security of your personal data. My Canadian Pharmacy privacy policy assures that our online service doesn’t trade or share any details to third parties.

Do you assure anonymity during packaging?

My Canadian Pharmacy has respect for customers’ security and confidentiality (Confidentiality Policy) that’why the packing is carried out anonymously. The package is transparent which allows us to hold in secret what is inside.

What should I do if I didn’t get my order?

Such cases implies that we will refund your money or resend you the parcel. But amount of such cases is insignificant because My Canadian Pharmacy takes all the effort to provide you with the most outstanding service and to meet all your wishes and needs.